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Continue ShoppingFAQ
Find answers to common questions about our products, services, and policies.
Frequently Asked Questions
NORÉ NOIR is a curated marketplace and lifestyle brand focused on sustainable shopping, simple selling, and intentional living. We bring together independent vendors, preloved goods, and eco‑friendly products in one beautifully designed space.
You’ll find sustainable fashion, secondhand items, handmade goods, home décor, wellness essentials, and curated lifestyle products — all selected with intention and quality in mind.
Both. NORÉ NOIR features a mix of new, handmade, and preloved items. Each product listing clearly states its condition.
Yes. Many vendors offer local pickup, and some provide delivery or shipping options. Availability depends on the vendor.
NORÉ NOIR welcomes independent vendors, small businesses, and individuals who align with our values of sustainability, quality, and intentional living. Whether you’re offering handmade goods, curated vintage, or preloved items, we focus on thoughtful selection rather than volume.
Every seller and product is reviewed to ensure it reflects our commitment to conscious commerce, transparency, and design integrity. Our goal is to maintain a curated, elevated experience where shoppers can trust both the products and the people behind them.
Payment Information
We accept [list of accepted payment methods, e.g., credit cards, debit cards, PayPal, bank transfers].
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order & Returns
We offer a [number] day return policy. You can return eligible items within [number] days of receiving your order.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
Specify who pays for return shipping, e.g., customer, seller
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.
Ordering from Luleva
Placing an order on Luleva is simple! Browse our catalog, select the product you want, choose the quantity, and click “Add to Cart.” Once you’re ready, proceed to checkout, enter your shipping details, choose a payment method, and confirm your order. You’ll receive an order confirmation email shortly after.
Yes! After your order is processed and shipped, we’ll send you a tracking number via email. You can use this tracking number on our website to check the real-time status of your shipment.
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact our support team as soon as possible. Once the order is shipped, modifications or cancellations may not be possible.
We apologize for any inconvenience. If you receive a wrong or damaged item, please contact our customer service team with your order number and photos of the product. We will assist you in resolving the issue, whether through a replacement or a refund.