{"id":657,"date":"2025-11-20T09:25:31","date_gmt":"2025-11-20T09:25:31","guid":{"rendered":"http:\/\/localhost\/glozin\/?page_id=657"},"modified":"2026-01-10T14:32:12","modified_gmt":"2026-01-10T14:32:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/webprostudio.com\/nnnew\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t\tContact Us\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\tIf you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\tPlease allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\tContact Us<\/span>\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\tAbout Us<\/span>\t\t<\/a>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\tFrequently Asked Questions\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is NOR\u00c9 NOIR?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
NOR\u00c9 NOIR is a curated marketplace and lifestyle brand focused on sustainable shopping, simple selling, and intentional living. We bring together independent vendors, preloved goods, and eco\u2011friendly products in one beautifully designed space.<\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat kind of products can I find here?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You\u2019ll find sustainable fashion, secondhand items, handmade goods, home d\u00e9cor, wellness essentials, and curated lifestyle products \u2014 all selected with intention and quality in mind.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre the products new or secondhand?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Both. NOR\u00c9 NOIR features a mix of new, handmade, and preloved items. Each product listing clearly states its condition.<\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you offer local pickup or delivery?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Yes. Many vendors offer local pickup, and some provide delivery or shipping options. Availability depends on the vendor.<\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWho can sell on NOR\u00c9 NOIR?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
NOR\u00c9 NOIR welcomes independent vendors, small businesses, and individuals who align with our values of sustainability, quality, and intentional living. Whether you\u2019re offering handmade goods, curated vintage, or preloved items, we focus on thoughtful selection rather than volume.<\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow does NOR\u00c9 NOIR ensure quality and alignment with its values?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Every seller and product is reviewed to ensure it reflects our commitment to conscious commerce, transparency, and design integrity. Our goal is to maintain a curated, elevated experience where shoppers can trust both the products and the people behind them.<\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\tPayment Information\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat payment methods do you accept?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
We accept [list of accepted payment methods, e.g., credit cards, debit cards, PayPal, bank transfers].<\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs my payment information secure?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.<\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I use a coupon code?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.<\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if my payment fails?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\tOrder & Returns\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is your return policy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
We offer a [number] day return policy. You can return eligible items within [number] days of receiving your order.<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I return an item?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWho pays for the return shipping?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Specify who pays for return shipping, e.g., customer, seller<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I exchange an item?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\tOrdering from Luleva\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I place an order on Luleva?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Placing an order on Luleva is simple! Browse our catalog, select the product you want, choose the quantity, and click \u201cAdd to Cart.\u201d Once you\u2019re ready, proceed to checkout, enter your shipping details, choose a payment method, and confirm your order. You\u2019ll receive an order confirmation email shortly after.<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I track my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Yes! After your order is processed and shipped, we\u2019ll send you a tracking number via email. You can use this tracking number on our website to check the real-time status of your shipment.<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I modify or cancel my order after placing it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact our support team as soon as possible. Once the order is shipped, modifications or cancellations may not be possible.<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if I receive the wrong or damaged item?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
We apologize for any inconvenience. If you receive a wrong or damaged item, please contact our customer service team with your order number and photos of the product. We will assist you in resolving the issue, whether through a replacement or a refund.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Contact Us If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. Please allow 3 – 5 business days from the time your package arrives back to us for a refund to be issued. Contact Us About Us Frequently Asked […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-657","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/webprostudio.com\/nnnew\/wp-json\/wp\/v2\/pages\/657","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/webprostudio.com\/nnnew\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/webprostudio.com\/nnnew\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/webprostudio.com\/nnnew\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/webprostudio.com\/nnnew\/wp-json\/wp\/v2\/comments?post=657"}],"version-history":[{"count":12,"href":"https:\/\/webprostudio.com\/nnnew\/wp-json\/wp\/v2\/pages\/657\/revisions"}],"predecessor-version":[{"id":1002625,"href":"https:\/\/webprostudio.com\/nnnew\/wp-json\/wp\/v2\/pages\/657\/revisions\/1002625"}],"wp:attachment":[{"href":"https:\/\/webprostudio.com\/nnnew\/wp-json\/wp\/v2\/media?parent=657"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}